Privacy Policy – Red River Wellness

Effective Date: September 1, 2025

Introduction

At Red River Mental Health and Wellness, we are committed to protecting the privacy and security of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

By accessing or using our Site, you consent to the practices described in this Privacy Policy. We adhere to legislation and regulations including the privacy laws of Ontario and Canada, the Personal Health Information Protection Act (PHIPA), and the Personal Information Protection and Electronic Documents Act (PIPEDA), as applicable.

1. Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information: Name, email address, phone number, postal address, and other contact details.
Health Information: Information relating to your mental health, wellness, or medical history, where applicable.
Usage Data: Information about how you use our website, including IP addresses, browser type, pages visited, and the time spent on our site.

We collect this information through direct interactions (e.g., when you fill out forms on the Site) or automated technologies (e.g., cookies).

2. How We Use Your Information

We may use your information for the following purposes:

To provide mental health and wellness services and support.
To personalize your experience and deliver content relevant to your needs.
To communicate with you, including responding to inquiries or appointment requests.
To maintain the safety and security of our Site and comply with legal obligations.
To improve the functionality and user experience of the Site.

We do not use your personal information for any purpose other than those outlined above without your explicit consent.

3. Sharing Your Information

We may share your information only in the following circumstances:

Service Providers: With third-party service providers who assist in website operations, email communications, or analytics, provided they comply with applicable privacy regulations.
Legal Compliance: If required by law, court order, or to protect the safety, rights, or property of www.redriverwellness.ca, its users, or others.
Healthcare Providers: If necessary, for referrals or coordination of care, with your explicit consent.

We will never sell your personal information to third parties.

4. Data Retention

We retain personal information for as long as it is necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. Once your information is no longer needed, it will be securely deleted or anonymized.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to safeguard your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

You have certain rights regarding your personal information, including:

Access: You may request access to the personal information we hold about you.
Correction: You can request that we correct any inaccuracies in your personal data.
Withdrawal of Consent: You may withdraw your consent to the processing of your information at any time, subject to legal or contractual restrictions.
Deletion: You may request the deletion of your personal information, subject to legal obligations.

To exercise these rights, please contact us at info@redriverwellness.ca

7. Use of Cookies

Our website uses cookies and similar technologies to enhance user experience, analyze usage, and provide personalized content. You can control or delete cookies through your browser settings, but doing so may affect your access to certain features of the Site.

8. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any websites you visit.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Red River Mental Health and Wellness
22099 Fleming Line, Wardsville, On, N0L 2N0
info@redriverwellness.ca
519-860-0862

This Privacy Policy is intended to comply with Ontario’s Personal Health Information Protection Act (PHIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). By using this Site, you acknowledge that you have read and understood this Privacy Policy.