FAQs

Yes. Most extended health benefits in Ontario cover counselling and psychotherapy provided by a Registered Social Worker (MSW/RSW).

• Counselling is usually covered when it’s listed as counselling with a Registered Social Worker.
• Psychotherapy services are also covered under many plans that recognize Registered Social Workers as eligible providers.

Coverage varies from plan to plan, so it’s always best to confirm with your provider. We provide clear, professional receipts for all sessions to make reimbursement simple.

Yes. We can bill directly to NIHB for eligible First Nations and Inuit clients. You provide your status card number, and we submit the request on your behalf. It typically takes 24–72 hours for NIHB to issue prior approval for up to 20 sessions at a time. Once approved, your sessions are covered and you don’t need to pay out of pocket.

In Ontario, youth aged 12 and older can give their own consent to participate in counselling. That means they have a right to privacy about what’s shared in their sessions.

We also know parents play an important role. While we protect your teen’s privacy, we offer parent coaching and encourage healthy involvement so you feel supported too. Our goal is to balance both — giving your teen a safe, confidential space while also helping parents stay connected in healthy ways.

Confidentiality is at the heart of everything we do. What you share in session stays private, with only a few legal exceptions:

• If a child or youth under 16 is at risk of harm (duty to report).
• If you disclose plans to seriously harm yourself or someone else.
• If records are ordered by a court of law.

For adults, historical experiences (such as past abuse that is not ongoing) remain confidential. We always explain confidentiality clearly so there are no surprises.

No. Equine therapy is a recognized counselling and psychotherapy modality when delivered by a Registered Social Worker. A modality simply means a type of therapeutic approach — like CBT or EMDR.

Equine therapy is not about riding lessons. While riding can be included if it supports your treatment plan, the focus is on working with horses to support emotional awareness, regulation, and healing. For insurance purposes, it is viewed the same as other covered counselling or psychotherapy modalities.

Being an equestrian comes with unique pressures — competition nerves, performance stress, fear after falls, and the deep emotional bond we share with our horses. Counselling can help equestrians develop tools to manage stress, regulate emotions, and rebuild confidence both in and out of the saddle. It also supports riders who may be struggling with fear after a riding accident, navigating the financial and time demands of the sport, or balancing barn life with relationships and work. Whether you ride for sport, lifestyle, or passion, our goal is to create a space where you feel understood and supported as both a person and a rider.

Yes. Farming comes with long hours, social isolation, financial strain, and the stress of carrying responsibilities that can affect the whole family. These pressures often contribute to burnout, anxiety, and even family breakdown. We understand these realities not just professionally, but personally — Jamie and her husband live the rural life, breeding cattle and horses, running a mixed farm with some cash crop. This lived experience brings a grounded perspective and a relatable approach to supporting farmers and their families.

Yes. Many of our clients live in rural or remote communities, so we provide secure video or phone sessions to make counselling accessible without long travel times.

Yes. Jamie has extensive experience supporting Frontline Workers, including nurses, crisis worker, educators and evacuation teams. She has worked with remote fly-in communities, in evacuation settings, and has served as a dedicated team member at a residential treatment Centre for First Responders and Veterans. She those who serve others develop coping skills, recover from burnout, with return-to-work planning, and sustainable self-care. While she does not treat PTSD or CPTSD, Jamie is passionate about early symptom intervention and supporting post-traumatic growth after recovery.

We know frontline schedules are unpredictable. We offer flexible booking and virtual options so you can access support even with rotating shifts or long hours.

Yes. We have experience working with Indigenous individuals and communities in rural, northern, and remote regions. Our approach is holistic, relational, and culturally grounded, while respecting each person’s and each community’s unique traditions and needs.

We take a strengths-based, culturally responsive approach, and we work collaboratively with clients to ensure that sessions feel safe and respectful. For some, this may mean including land-based practices, community values, or cultural teachings alongside therapeutic modalities. For others, it means simply knowing that your culture and identity are seen, heard, and respected.

Jamie McIntyre is a proud member of the Manitoba Métis Federation with extensive experience in supporting Indigenous Peoples in both rural and remote settings. She has supported fly-in communities in Northern Ontario and, in a previous role outside of her private practice, provided virtual services to all 49 communities of Nishnawbe Aski Nation through the NAN HOPE project. Jamie has also worked closely with urban Indigenous communities, including non-status peoples, and has served as a Field Instructor and consultant for Laurentian University’s School of Indigenous Relations. Committed to holding a warm, welcoming space for all, she brings lived experience and a relatable approach that helps people feel connected in an authentic, down-to-earth way.

No. We are not a 24/7 crisis service. Our business hours are not typical, and it may take up to three business days to hear back from us. Because we know mental health needs can’t always wait, every client receives a crisis resource guide as part of their intake package, with information on 24/7 supports available in Ontario. This ensures you always know where to turn if something urgent comes up.